18 MARCH 2020
Dear Valued Business Partners,
CONTAINMENT MEASURES ANNOUNCED BY THE GOVERNMENT OF MALAYSIA IN RESPONSE
The containment measures announced on March 16, 2020, and to take effect from March 18 to March 31,
2020 has the following effect to our business operations and supply chain:
- Our offices will be physically closed from March 18 to March 31, 2020. Yet, we have made the necessary
arrangements on which your respective sales managers and customer care personnel will be contactable
as usual, albeit they will be working remotely from their respective homes.
- Domestic deliveries will be halted during the period until and unless there is a change in the Government’s
- As our factory in Malaysia will be shut-down during this period, and port operations will be lightly staffed
by government agencies, we anticipate there will be instances of not meeting your expected delivery
dates. We assure that we will minimize such occurrences and will keep you duly informed on the
re-timing of delivery through our sales personnel that is servicing your account.
In spite of the Government measures, we will strive to conduct our operations without exception, and our staff
will be contactable as usual. Correspondingly, incoming communication from you via mobile or e-mails will be
managed attentively and attended-to promptly.
The Management team of Niro Ceramic Group remains committed to taking all requisite steps in responding
to your queries effectively and to fulfilling your orders as punctually as practicable once we are allowed to
operate with the goal of minimizing potential disruption to your business during this trying period.
Lastly, we endeavor to keep you regularly informed and updated as to the status of our operations and
especially so when there are fresh announcements from the Government.
EXECUTIVE DIRECTOR – NIRO CERAMIC GROUP